• lessthanluigi@lemmy.sdf.org
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      9 hours ago

      ssh feels more like I am in a 90’s hacker movie hacking into “the mainframe”, even if it is my own little raspberrypi.

  • Mesa@programming.dev
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    16 hours ago

    This stays here; but not long ago, I needed help debugging a part of our application that only a very attractive coworker touches. It was a Teams call, and you know that whisper you do when trying to figure something out? That going straight into my headset was CRAZY.

  • chiliedogg@lemmy.world
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    2 days ago

    Dude - I just need you to type in the admin password so I can install software or fix whatever is wrong that you don’tunderstand. We really don’t need to spoon.

    I wouldn’t actually mind if they actually vetted the software, but they just type in the password and install whatever I click on. I once changed the name of an installer for a new version of QGIS to “IT malware installation test” and they didn’t even notice.

    • zerofk@lemmy.zip
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      2 days ago

      “IT malware installation test"

      rofl that is gorgeous.

      My experience with IT is watching them slowly do all the things I already tried, with long pauses to check their script. And a lot of confusion when they see none of Chrome, Firefox, or Edge has ever been booted since they pushed them.

      • lividweasel@lemmy.world
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        2 days ago

        Speaking as someone on the IT side (albeit as a sysadmin, not help desk), it’s because we don’t trust you. We’ve been burned enough times by believing a user that says that of course they’ve already rebooted/run the usual command/updated recently. We want to verify that this is true. We also want to see if there are any error messages or other unexpected behaviour that you immediately dismissed and failed to mention.

        • Willem@kutsuya.dev
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          2 days ago

          the last part is one of my biggest annoyances. People just clicking away the dialogs that almost exactly tell what is wrong and at most just say: “yeah of gave me an error but I just clicked it away and it still didn’t work”.

          As a software developer, pretty much every error you see I made there for you to either read or screenshot and send to IT, because I had to pretty much implement each one of them. (usually with a standard library, but it’s still a deliberate choice to show it to the user)

          Real unexpected errors are hopefully written to logfiles, but that’s not always possible (try logging an error when your system disk is no longer available).

          addendum: please also include the gibberish at the end of the error, because its likely there for IT or me to find more details of this specific error in the thousands to millions of things that are logged for the software or website.