• imetators@lemmy.dbzer0.com
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    2 months ago

    Nah, both ratings are crap. What everyone should to is to go read 1-2 stars reviews and 5 star reviews. If all 5 star reviews are same/similar in description, disregard 5 stars. If 1-2 and sometimes 3 stars reviews complain about the same thing which is something actually about the product and is not “delivery too slow”, disregard the purchase.

    These 3k 5 star reviews can be transferred from another product or are bot reviews. Unless 1-2 stars are complaining about something trivial or can be classified as independent issues, you should seek a seller and a product somewhere else.

    • Manjushri@piefed.social
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      2 months ago

      Absolutely agree. 5-star reviews are cheap to buy in bulk anyway so I don’t trust them.

      8 Best Places To Buy Google Reviews (Updated List)

      My own preference is to go through the 1 and 2-star reviews looking for patterns. Any company can have a bad product slip through quality control and reach a customer. But a company that lets 15 products with the same problem get to customers likely has poor QC. I also check those low-star reviews for replies from a customer service rep. Like I said, any company can have a bad product reach a customer. What the company does when that happens makes a world of difference.

      I once had an air fryer that had a switch stop working within a month of buying it. When I contacted the company, they had me cut the power cord and send them a picture of the fryer showing the cut cord, and immediately sent out a new one which has worked perfectly ever since.

      • I_am_10_squirrels@beehaw.org
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        2 months ago

        It’s also crazy that “5 stars” has become “meets expectations”, and anything less than 5 stars is immediately suspicious. But, anything with all 5 stars is also suspicious.

    • chunes@lemmy.world
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      2 months ago

      Or just be skeptical of every review that is displayed on the same website as the thing that is being sold because they can’t be trusted.

      Neither can third-party ones, but at least someone has to go to the effort of bribing those.