Flights and hotels are different this way than other establishments, as they are “essential” for visitors, you don’t buy them on the spot and you can’t really get to a destination without transportation and a place to stay. From a different perspective, they are privileged, since for them only first class is fickle. For everyone else, all customers are.
So if you work for eg. a place that rents out jet-skis on the shore, you won’t see a lot of suits, because they don’t have time. And to be honest, most likely only around 10% of visitors will actually be your customers. Now if those customers are overrepresented in that missing 11%, you may have just halved your turnover, which means you’ll need to close up shop.
Flights and hotels are different this way than other establishments, as they are “essential” for visitors, you don’t buy them on the spot and you can’t really get to a destination without transportation and a place to stay. From a different perspective, they are privileged, since for them only first class is fickle. For everyone else, all customers are.
So if you work for eg. a place that rents out jet-skis on the shore, you won’t see a lot of suits, because they don’t have time. And to be honest, most likely only around 10% of visitors will actually be your customers. Now if those customers are overrepresented in that missing 11%, you may have just halved your turnover, which means you’ll need to close up shop.